Mario V Hfe
map-marker Murray, Utah

Horrible company

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Originally signed a 5 year contract. 8 months before the 5 year contract expired they contacted me that I needed to upgrade my system in order to continue being serviced.

The upgrade would cost me hundreds of dollars. I declined as I paid $300 for a lifetime guarantee on my device. They said they would upgrade my system for free if I agreed to extend my contract for another 5 years. I declined, BP Alarms is horrible, I would never agree to renew.

I expressed my desire to cancel since they would not be able to do or provide any services.

They declined and said I needed to pay the remaining five months in my original contract.

Once the five-year contract expired, they auto renewed my contract for an additional year, although I had expressed very clearly vividly that I wanted to cancel. Still refused to cancel the contract and has stolen hundreds of dollars from me while providing me absolutely no services.

They are thieves who have the worst possible customer service.

View full review
Loss:
$1
Cons:
  • Provide no services
  • Refuse to cancel
  • Horrible customer service

Preferred solution: A full refund for all months not serviced and a contract cancellation. I don’t ever want to deal with them again.

User's recommendation: Save yourself, do NOT sign anything with these people.

Doneisha Wnk
map-marker Holladay, Utah

Will not let you cancell, does not give you any service.

BP Alarm Co. engaged in predatory misleading business practices to trap us into a contract. We contacted you in August 2023 of cancelation. So we sent in the payment with a cancellation note on the invoice and check, on 9/18/2023. The bills were sent to the same address, I take them as being both sent and received in the time provided. We were never notified about any takeover. I talked Pb Alarm Co. on 10/4/2023, to cancel the contract and were notified that on 10/5/2023 I was then notified that I cannot cancel and the lady that handles these requests laughed.
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Loss:
$528
Cons:
  • Prey on confusing the elderly
  • Not licenced in ca according to dca gov
  • Providing no service

Preferred solution: Finally end service and be rid of them. Have tried 3 times and still will not end a service I do not have a contract for. System has been removed, so they are not providing me with any service.

User's recommendation: Stay far away from this company and do not sign anything with them.

Matt M Wkl
map-marker Seattle, Washington

Doesn't honor cancelling agreement

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I have tried to cancel for a long time, first they didn't honor what I had in my contract and told me I wasn't allowed to cancel for 21 more months despite my contract saying otherwise, after that time period, they then corrected themselves, months after sending signed letters, I am still being billed, no one picks up when I call.
View full review
Loss:
$75

Preferred solution: Full refund

Anonymous
map-marker Oakland, California

Put on a nice comment for the help Of service ..

I called BP Alarm because an Alarm was Beeping said LOW BATTERY and right away was instructed on what to do . That was Great Service I Should ... THANKS A MILLION. LILY
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User's recommendation: Of Course highly recommendation GOOD. SERVICE ..

Daniel R Cbn

I couldn't cancel the contract!

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BP Alarm - I couldn't cancel the contract!
BP Alarm - I couldn't cancel the contract! - Image 2
BP Alarm - I couldn't cancel the contract! - Image 3
Original review Dec 19, 2020
I signed a contract with BP Alarm which purchased the equipment after 3-1/2 years of monitoring. The customer service was really good during this period, however, it was mediocre after that. Fast forward 9-1/2 years later (July 2019), I called BP Alarm about cancelling the monitoring service at my house because I was selling it. They asked where I was transferring my service to. I said I wasn't transferring. The customer service guy sounded surprised then said he'd have to check my account. I said it's been more than 9 years so I've fulfilled the contract. He came back on the phone and said that I couldn't cancel monitoring service because I had about 7 months left on my contract and I should see that on my original contract. I said I didn't have a copy, and asked him if he could email me one. He said he would email my contract to me but emphasized that if I wanted to cancel my contract I would have to send a letter within 30 days of the "new contract term", writing these things ONLY: 1) Names of those on the contract 2) The service address 3) The password 4) Official statement requesting to cancel service 5) Signatures on the bottom So, I found the email from customer service in my junk email, and only a scanned copy of the front page was attached. Frustrated, not being able to read the back page of the contract, I went to bphomesecurity.com and it said the domain name expired on July 25th, 2019 (upload one). (Two months later I found my original contract and learned the contract requirement- the 'new contract term' - was automatically renewed for a full year on my signing date anniversary.) I prepared the letter and found the mailing address on their website (which works again by January 2020). I sent the letter out in March and came back to me 2 weeks later with "RETURN TO SENDER, UNDELIVERABLE AS ADDRESSED UNABLE TO FORWARD" (upload two). I verified online the address (in Silverdale, WA) was correct (upload three). But this debacle put me beyond the 30-day notice period, forcing me to another year of payments! I called customer service again in December 2020 and 'Roy' answered the phone. I asked him for the correct mailing address. He told me the Salt Lake City, UT address. I thanked him then expressed how *** upset I was that I went through all this and was billed $640 so far since the sale of the house. He did say he was sorry to hear that then added, make sure to write "ATTN: Billing" on the letter. I'll see how this goes now and return later with an update.
View full review
Loss:
$640
Pros:
  • Fair price
Cons:
  • Low integrity
  • No actual store to go talk to anyone
  • Looks like business model is trapping the customer

Preferred solution: Full refund

User's recommendation: Pass if you want confidence in service. Buy if you 'just need something'.

James R Kqa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Yakima, Washington

Stop Service

We are going to move and we do not this service any more. Started service Aug 2017. Now that we ask to stop they say sorry but you signed up for 5 years and that means you will have to pay us $640.00 to do that . We were never told that it was a 5 year deal and were told we could get out any time after 3 years. Ha Ha ! Also we get a letter from B P saying to watch for young people showing trying to sell a new service and that is exactly what they did to us. We never heard from anyone after they left. Just took the money and disappeared. Be careful who you sign up with. Read the fine print.
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User's recommendation: Beware , read everything , ask questions

Vicki H Nlh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Locked in a 5 year contract that provides no service!

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The 1st time my alarm went off I was vacationing 5 hours from home. I received a call from BP Alarm to inform me that my home alarm went off. They informed me that they called my local police department and was told that my local police department does not respond to home alarms. When I asked if they would be contacting a local security company to check on my home they informed me "we don't do that, we only call the police." WHAT??? So I was contacted by BP alarm while 5 hours from home to tell me that my home is potentially being robbed, and they aren't going to do anything about it! I am not receiving a service at all. I asked to cancel the non-existent service, I was told I was under contract with BP Alarm and would continue to be billed for the next 5 years in spite of receiving zero service. BP alarm says they will continue to call my local police department if my alarm goes off.....and we both know they will continue to be told the local police does not respond to home alarms.
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Preferred solution: Cancel my service, my 5 year contract is over, and don't ever bill me again.

User's recommendation: Steer clear of this one and shop around.

Anonymous
map-marker Seattle, Washington

Misleading Salesman

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Years ago, Mike knocked on our door and told my wife that our current security provider was operating out of state. It was meant to scare us into believing that our provider was either moving out of Washington or was ineffective. Mike was able to get my wife to sign a contract. When I checked with our provider, they admitted that they are Texas-based but it never affected their efficiency. As a result, we had to pay two security providers because Mike would not let us go. We kept our Texas-based provider because they are good at what they do. Mike and his company, on the other hand, is only interested in your hard-earned money. If BP Alarm wants to grow its business, it should FIRE Mike. He is a big liability. Because of Mike, I give BP Alarm a big, fat zero.
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User's recommendation: Beware of deceitful salesmen.

Anonymous
map-marker Rochester, Minnesota

We are happy customers

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We had a service call from Nick of BP Alarms today. He was friendly, knowledgeable, and respectful of our home. We have been with BP Alarms for over five years and are happy with their service and their prices.
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Dwayne W Lsb

They Don't Care

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My father's system wasn't connected for 3 years of his 5 year contract, and not once did they attempt to contact him to see if he was okay, or if he was still using their systems. They just continued to charge him, and even auto-renewed his contract because he didn't send in a letter to cancel (he didn't know he had to). After discovering the recurring charge, they wouldn't even refund to the date of his passing. This company doesn't care about your well being, they're not in business to secure you or your property, only your money.
View full review
Loss:
$270
Reason of review:
Poor customer service

Preferred solution: Partial refund - back to date of passing since the contract doesn't say I or the estate have to keep paying.

Teresa W Mnd

BEWARE of CONTRACTS

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Beware of signing any type of contract with this company!! After your initial contract has reached an end it automatically renews for another year!!! Which means you have no choice but to pay for another year!!! They don't even ask if you want to continue, so you don't have a choice. If you don't get your letter of cancellation in at exactly the right time then you're screwed for another year. This is a warning to anyone thinking of signing up for their service, shop around and ask questions about the contract. BP Alarm did not disclose this bit of information that is in section 2.4 of the fine print contract, plus it's very vague in the wording. I hope this warning helps anyone who is thinking about having BP Alarm take care of their home, find another option.
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Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Cancel Service Contract

2 comments
Machele Imf

Auto renewal is not only becoming very common with a multitude of companies but is, of course a great way to scam customers. You need to read very carefully any and all "contracts" for services nowadays and if it says anything resembling "auto renew" then stay away from them.

In your case, if they charge your credit card monthly, just cancel the card and get another with a new number, etc. so they cannot continue to charge you each month.

Guest

You shot yourself in the foot by not following the terms of the contract ; be honest, did you read it thoroughly BEFORE signing ? Those automatic renewals are entirely preventable ; you must simply follow the terms of the contract you signed.

You must submit a written statement of non renewal intention, serve it via Certified Mail return receipt requested (VERY important) and do so within the allotted time. When you see a contract containing "automatic renewal" , the best thing to do is fire off that letter immediately and contact your credit card company to deny any further charges by this provider - and be aware, they may try to charge you 6-8 weeks BEFORE the expiration of your one year.

This practice is DISGUSTING and designed to snare people who don't read the paper. Terminix tried that on us but I acted properly as described above ....

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Anonymous

Great service

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great service at a better price
View full review
Reason of review:
Good customer service
Anonymous

Terrible contacts!!!

BP alarms has a yearly contract after their three year commitment is up. After that they automatically start charging you a monthly payments. I tried to cancel their service last year, they advised me that they had renewed my contract and it wouldn't be up until October 2017. I called them today to advise them that I wanted to cancel my service and was getting a head start on it,and at that time they advised me it was renewed in July! What the heck!!! Their company does not advise you that it has been renewed for the year by written notice or any notice or any kind! Miscommunication by their company is a given! They do not apologize for their error, they just stick to their story. Do not use their service!!! Hard as heck trying to get out of their contracts. Ended up paying them 11 monthly payments in one lump sum to get rid of their *** service!!
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Mars Hill, North Carolina

Bp Alarm System Review from Mars Hill, North Carolina

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BP alarm monitoring is actually ok - only because they contract with a monitoring system. It's the customer service, college students and owner that run the business, that is TERRIBLE. Their "service contract" is a joke and if you upgrade to a new service, apparently that contract is null and void - even though it says you have three days to cancel. Mike (the owner) was so rude, avoided/couldn't answer my actual questions about this "contract," and hung up on me. Don't go with them!!! Mike will just pull "policies" out of you no where and then you are stuck! This company does not deserve anyone's hard earned money. They do not care about customer service!
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Yakima, Washington

Billing Department

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Up until now we were fine with BP. I called about a past due notice they were sending me. I send my checks directly from my bank TWO weeks before the due date. SIX times the company has cashed my checks after the due date and puts late fees on my next bill. A technician came to our new house to transfer the alarm back in September. We are now in December and THAT check still hasn't been cashed. Yet when I FINALLY got a hold of a person in billing, he gave me all these excuses about the postal service. And blamed the technician for not sending paperwork on time. NO, IT'S CLEARLY A COMPANY PROBLEM. After reading other reviews I'm definitely not going to have that company automatically bill my bank. Now I'll start sending the checks a MONTH in advance, maybe then the billing department will have enough time to cash the checks. Or maybe I should start looking for another company.
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Reason of review:
Problems with payment
Fredericka Byh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

BP ALARM WILL NOT STOP CHARGING ME!

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I have cancelled my alarm system (via in written, fax, and email--) and they still sneak in and charge my bank the monthly fee. I have contact Mike Bower and followed his instruction and they still continually take out the fee for services NOT rendered! They are scammers. The send out letters saying the kids that come around ard scammer, when in reality this company is!!! I would highly recommend you stay away!!! It is unfortunate that I have to write and rate a review so low with this company. I only wanted to have them stop charging me for services I wasn't receiving as well as follow through with their word.
View full review
Loss:
$360
Reason of review:
Poor customer service

Preferred solution: Price reduction

1 comment
Guest

Sad this happens to more than one person

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